Terms & Conditions

By shopping at Aurum Group, and using this website, you agree to the Terms & Conditions listed here and elsewhere within this site. Aurum Group reserves the right to make changes to these conditions at any time, and encourages you to review them periodically. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.

Ordering Goods

Orders can only be placed by people legally able to engage in a contract. Any order placed by you via this website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified in this website at the time you place your order. Aurum Group reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment.

Your ability to purchase products and services from this the website may be terminated at any time by Aurum Group without notice.

Order Notification

Upon receipt of your order, Aurum Group will issue you with an email notification and an invoice if approved, listing the items ordered, the total product and shipping charges and delivery address. This will not include any customs duties, local taxes or bank fees. If you have paid, this acts as your invoice and you can expect delivery shortly.

If you concluded a telephone/email order, you will receive a similar document called a Pro-Forma invoice. You can then respond back to us with your proof of payment and we will process your order with similar procedure as above.
South African VAT (Value Added Tax)

All orders placed with Aurum Group are subject to South African VAT, except the Krugerrand coin, which is VAT free. All Aurum Group prices are VAT inclusive. Any orders placed outside South Africa for delivery within South Africa are also subject to VAT. Any International Orders are VAT free.

Currency & Conversion

Transactions via Aurum Group Shop are carried out in South African Rands (R) and processed through an international banking system. International orders are charged in R at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your payment services provider at the time the charge is recorded, plus any fees applied by your payment services provider. For an indication of how other currencies convert to Rand or another currency, use our online currency converter. These rates are indicative only.

Credit Card Purchases

Important Notice for new Aurum Group customers: if paying by Credit Card for the first time you may be asked to provide payment by bank transfer. This will not apply to repeat customers.

Product Availability

Unless stated otherwise, all products ordered via Aurum Group are available at the time of ordering. Any item unavailable online may be available via a back order.

Product Prices

Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. The availability of products and services may change from time to time. Aurum Group retains title to the products you order until you have made payment in full for those products. Be aware, that due to varying market conditions in South Africa and overseas, prices of products sold via Aurum Group Shop may vary between countries.

Dispatch

Orders are dispatched from Aurum Group during normal South African business hours, which are 08:00 to 16:00.
Valuable Cargo Delivery Costs

For our customers, we only accept the lowest cost and safest delivery procedures possible. Delivery costs are based on the item weight and delivery destination. When you select insurance, the total order value as a % will be added. Once items have been added to the shopping cart an estimated delivery cost will be displayed. This will be confirmed once a delivery address has been added during Step 2 of the checkout process. Special Delivery Charges may be applicable for heavy or oversized items – R40 for every kilogram after the first.

For an ease of use Aurum Group uses a delivery charge of R350 with included insurance per item with an order value below R100 000. Orders larger than thiw will have customised billing.

Acceptance of Delivery and Insurance

Due to the valuable nature of Aurum Group products, we require a signature from an authorised person for your delivery at your nominated delivery address. Products will be deemed received by you, if accepted by a person at your nominated delivery address.

Insurance applies until the order is delivered to your nominated address. Delivery details must include a daytime contact telephone number. *RAM Couriers cannot use Post Office boxes for deliveries.

International Import Charges & Taxes

Overseas deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of the customer. Customs restrictions may also apply.

Date on Coins

The year-date on coins described on this website does not necessarily indicate the year of release or the year they were minted.

Complaints

Aurum Group has a formal complaints procedure and any complaints should be emailed to info@aurummetals.com. A reply will be sent notifying you of what action is being taken and when it will be resolved
Jurisdiction

Aurum Group is based in Johannesburg, South Africa and operates within the normal laws of commerce under South African business law. The normal laws of international commerce apply to international transactions. Any disputes will be held under South African Law in a South African Court of Law.

Your Obligations

In using this website you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information and (b) maintain and promptly update that information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this site.

You are responsible for maintaining the confidentiality of your password and membership number and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.

Acceptable Use

Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying this site will not be permitted. You may view, download, and print material on this site for non-commercial personal use only.

You may not transmit, post, or distribute anything that is obscene, libellous, abusive, vulgar, threatening, discourteous or otherwise objectionable, violates any law or rights of any party, or a virus or other harmful material. Users are solely liable for any damage resulting from any infringement of rights or other harm resulting from such submissions.

Commercial Use

You may not use this site for trading, sales or commercial purposes other than for making purchases from Aurum Group.

Termination of Use

We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

If you no longer agree to be bound by the Terms of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice.

You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

Copyright Information

You are free to copy material on this website for non-commercial personal use only. All material, including Internet pages, documents and online graphics, audio and video, are protected by copyright law. Copyright resides with Aurum Group. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any commercial purposes without written permission of Aurum Group.

Enquiries should be directed info@aurummetals.com.

Disclaimer:

General

Material on this site is purely for informational purposes, and should not be used as a substitute for professional or industry advice. Aurum Group is committed to quality service to its customers and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after the time of publication may affect the quality of this information.

Other sites

Aurum Group has no control over the content of material accessible on any sites cross-referenced. Accordingly, it is the responsibility of Internet users to make their own decisions about the relevance or accuracy, currency and reliability of information found on those sites

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