Privacy & Security

Aurum Group does not disclose personal information about any of its customers to any unrelated third party businesses. We do not sell, rent, lease, loan, trade or otherwise divulge the addresses on our lists to unrelated third parties or any unauthorised personnel. 

Information may be disclosed to authorised government and legal authorities, and authorised contractors conducting business on behalf of Aurum Group and its customers. 

Aurum Group takes privacy very seriously, and only uses ecommerce and Internet products endorsed or recommended by the major banking and technology sector organisations. Furthermore, it follows industry recommended best practice procedures and continually upgrades and improves the methods used on this website.

Collecting Information

Personal information, such as your name and e-mail address, is collected only to record and process your order, and, if you chose to join as a Aurum Group Priority Member, to keep you informed of new product releases and events at Aurum Group. 

Information about IP addresses, web browsers, and computer operating systems are automatically transmitted to web servers as an integral part of the operation of the Internet. This information is used for demographic purposes as a technical resource to better serve website users. Data is analysed for trends and statistics, and then discarded. Our website logs are not personally identifiable and we make no attempt to link them with the individuals that actually browsed the site. For security purposes, network management and to improve our service we use software and third party services to monitor network traffic, detect unauthorised and malicious access of the site, and determine the effectiveness of our site structure.


Online Transactions

If you place orders on this site, information including your credit card number and contact information is of necessity collected. This information is used solely to record and fulfil your order. Credit card details are not stored on this website. Transactions are processed through the national merchant gateway authorised by the major South African banks.


Security

Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. 

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems. 

The Merchant does not have access to credit details. 

3 D Secure is the new security protocol implemented by MasterCard/Visa International. At the ground level it is referred to as Verified by Visa and MasterCard SecureCode. You may have also heard it referred to as ‘chip ‘n pin’. 

3 D Secure authenticates by way of a secret PIN that the cardholder is authorised to use the credit card.


Cookies

Our online store uses ‘cookies’ to store information on the items you place in your shopping cart, and facilitate the online shopping process. Cookies are also used to provide a more efficient and dynamic service to regular customers.


E-mail Lists

Visitors can request to join a mailing list by completing a form on this site. We maintain this list of Aurum Group Priority Members to inform them of new information on this website. We do not sell, rent, lease, loan, trade or otherwise divulge the addresses on our lists to third parties or any unauthorised personnel.


Spam Act 2003

Aurum Group complies with the Spam Act 2003 and best practice guidelines in relation to the contents of its commercial electronic messages. Aurum Group only sends e-mail advertising with each addressee’s consent, includes its address and contact details in every e-mail promotion, and ensures the inclusion of a functional unsubscribe facility.

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